Also, it did NOT work in the Alexa iPhone app either, though it’s working now with that Legacy Video setting on.

Weirdest part is that out of 10 or 15 attempts to view live video between an Echo Show 5 and an Echo Show 10, it worked once on the Echo Show 10 before I enabled the legacy mode a couple of hours later on the website. Unfortunately the iPhone Ring app DOES NOT have that Legacy Video setting, I suppose since the iPhone does support HEVC so they didn’t think to add it.īut I found that logging into the Ring website and then selecting to enable the Legacy Video via the web browser, Edge in my case, now allows me to see live views on my Echo Shows again! Yaa…

No problem with the video on an iPhone with the Ring app though, and the video you couldn’t see on the Echo Show does record properly and can be viewed through the Ring app. Or if you simply want to do a live view, it fails.

Note this issue also can affect live views on Amazon Echo devices, for example someone pushes the doorbell button and the Echo Show will ring but the video won’t connect and you can’t see or talk to the person.

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